What is ClientSense?

Service organizations face greater accountability than ever before and an increasingly competitive landscape for grant dollars. Stakeholders want to know who is being served, how often, and how effectively. They want information that requires capturing to, and reporting from, a database.

Contrast these needs against an often technology inexperienced workforce, and minimal in-house technical capabilities. The result is a widening gap between the mission of these organizations and their abilities to perform the functions required to sustain their mission.

Benchmark Data Systems developed ClientSense™ to bridge this gap. Based upon a simple 'forms in a file cabinet' metaphor, it allows for web-based data entry by personnel with minimal training and technical ability. Unlike mass-marketed and 'canned' software systems, however, ClientSense is fully customizable to capture the specific information required by each organization and in a form and format that is user friendly and familiar.

• ClientSense is a Data Entry and Reporting Tool utilized by Service Organizations to capture and report information regarding the efficiency and effectiveness of their services.
  • Benchmark Data Systems provides technical expertise, but we partner with the working professionals within each organization to provide the subject matter expertise.
  • We are always willing to share ideas and successful models that we've built in the past, but we don't presume to know what each organization's informational needs are, nor that we can address them without direction and input from the workers in both the home office and in the field.
• ClientSense can be loaded with an unlimited number of custom forms, designed jointly by Benchmark and you, to capture information about clients and households served, and the detail of each service event.
  • Client information is automatically carried from event to event. There is no need to repetitively capture personal or household information.
  • Forms may be a few fields in length or multiple pages of structured detail.
• ClientSense can be loaded with an unlimited number of custom reports, designed jointly by Benchmark and you, to summarize or show detail of any information captured in the database.
  • Just as with forms, the reports are customizable to your specific needs.
  • Reports may be printed and or exported to Microsoft Excel.
• ClientSense is web based and built upon a enterprise-quality relational database system.
  • Supports unlimited users working from unlimited locations.
  • All information is encrypted (HTTPS) while passed through the Internet.
  • Hundreds of thousands of records may be search in seconds.
  • Data is exportable and technology-savvy clients may query the data directly.